FAQ

• LEGAL NOTICE, TERM & CONDITIONS AND PRIVACY POLICY.

  Legal Notice

  Terms & Conditions

  Privacy Policy

  Last updated on: October 21, 2024

• I MADE A MISTAKE. CAN I CHANGE MY ORDER?

  We cannot change the size or color of a product, we can only change the quantity of a product to be lower or completely remove something from your order. Please email us asap at support@cestnormal.co. You usually only have a few minutes to make these changes so we cannot guarantee that they can be done. Changes are only confirmed when we have emailed you a response confirming so.

  Last updated on: October 21, 2024

• CAN I CANCEL MY ORDER?

  Maybe. But you must be fast! Once our warehouse has started packing your products it is impossible to cancel your order. If it has already shipped, you can receive the products and send them back or you can not accept the package at delivery.
  Either way, you will be refunded for the products, but you will not get paid back the original shipping fee.
  
  If you choose to not accept the package, you’ll be charged a handling fee of either 25 EUR, 250 SEK, 250 NOK, 30 USD or 20 GBP - depending on which currency you paid with.
  
  Send us an email immediately to cancel your order at: support@cestnormal.co.
  

  Last updated on: October 21, 2024

• I HAVE A QUESTION ABOUT MY ORDER STATUS.

  Absolutely! Email us at support@cestnormal.co and we’ll be happy to help!
  

  Last updated on: October 21, 2024

• I NEED AN INVOICE OR RECEIPT. HOW DO I GET IT?

  Email support@cestnormal.co with your order number and we will send you an invoice asap.

  Last updated on: October 21, 2024

• I PAID FOR MY ORDER, BUT DIDN'T RECEIVE A CONFIRMATION EMAIL. WHAT TO DO?

  Please check your spam or junk folders for the email confirmation. If you still haven’t received it, please email us at support@cestnormal.co.
  
  

  Last updated on: October 21, 2024

• HOW CAN I USE A DISCOUNT CODE?

  To apply your discount code, please go to the checkout page and add your code in the section under the cart total.
  

  Last updated on: October 21, 2024

• WHICH SIZE SHOULD I CHOOSE?

  Please check the size guides of each product for information regarding the sizes. If you have more questions, reach out to suppport@cestnormal.co.

  Last updated on: October 21, 2024

• THE ITEM I'D LIKE TO ORDER IS OUT OF STOCK, CAN I PRE-ORDER IT?

  We don't usually do pre-orders, but we recommend adding your email in the out of stock section, so you'll receive an email as soon as it’s back in stock.
  Pre-order items will be advertised as and when they become available.

  Last updated on: October 21, 2024

• I'M NOT SATISFIED WITH MY ORDER. WHAT CAN I DO?

  Email support@cestnormal.co as soon as you can, we’d love to help find a solution for you.
  

  Last updated on: October 21, 2024

• WHERE ARE YOUR PRODUCTS MADE?

  We’re committed to using suppliers with the highest quality materials and best work ethics. Currently, our clothing and accessories are mainly produced in Portugal,Turkey and Vietnam. Details on where particular items are made can be found on the product pages, in the description.
  

  Last updated on: October 21, 2024